Last updated: November 3, 2026
Matoria Ltd. (“Matoria”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information through our website, www.matoria.ca (the “Website”), and in the course of our business with customers, suppliers and partners. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
1. Who we are
Matoria is a supplier of raw materials, including semiconductor wafers, ferrous and non-ferrous alloys, bimetallic products and other materials, to industrial customers. Our office is located at 70 Erskine Ave., Toronto, Ontario M4P 1Y2, Canada.
2. Information we collect
Information you provide
When you contact us through the Website, by email or by phone, or when you do business with us, we may collect:
- Your name, job title and company name;
- Business contact details, such as email address, phone number and business address;
- Details of your inquiry, such as products, specifications, quantities and delivery requirements;
- Information needed to quote, process and deliver orders, such as billing and shipping details.
Information collected automatically
When you visit the Website, we and our service providers may automatically collect technical information, such as your IP address, browser type, device type, operating system, pages visited, referring website and the date and time of your visit. This information may be collected through server logs, cookies and similar technologies, as described in Section 8.
We do not knowingly collect sensitive personal information through the Website, and we ask that you do not send it to us.
3. How we use your information
We use personal information to:
- Respond to your inquiries and requests for quotations;
- Supply products and services and manage our business relationship with you;
- Communicate with manufacturers and suppliers as necessary to fulfil your request;
- Operate, maintain, secure and improve the Website;
- Send business communications where permitted by law, as described in Section 4;Comply with legal, tax, accounting and regulatory obligations and protect our legal rights.
We collect, use and disclose personal information for the purposes described in this Policy, for other purposes with your consent, or as otherwise permitted or required by applicable law.
4. Consent and electronic messages
Where required by applicable law, we obtain your consent to collect, use and disclose your personal information. Depending on the circumstances and the sensitivity of the information, consent may be express or implied. For example, when you request a quotation, we may rely on your implied consent to use the information you provide to respond to your request and to share information necessary to obtain pricing or technical assistance from relevant manufacturers or suppliers. We obtain additional consent where required for other purposes.
You may withdraw your consent by contacting us using the details in Section 13, subject to applicable legal or contractual restrictions and reasonable notice. We will explain any consequences of withdrawing consent, which may include our inability to respond to your request or provide a requested product or service.
We send commercial electronic messages in accordance with Canada’s Anti-Spam Legislation (CASL), including obtaining consent where required. Where required by CASL, our messages identify the sender, provide contact information and include a readily accessible unsubscribe mechanism. We process unsubscribe requests without delay and no later than 10 business days after receiving them.
5. How we share your information
We do not sell or rent personal information. We may share personal information with:
- Manufacturers and suppliers we represent or work with, when necessary to prepare a quotation, process an order or provide technical support;
- Service providers and professional advisers supporting our operations, including website hosting, IT, email, shipping, logistics, payment processing, legal and accounting services;
- Legal and regulatory authorities or other parties where disclosure is required or permitted by law, including where necessary to protect our legal rights, property or safety;
- Parties involved in a proposed or completed merger, acquisition, financing or sale of all or part of our business, where permitted by applicable law and subject to applicable confidentiality and information-protection requirements.
When a service provider processes personal information on our behalf, we take reasonable steps to require that it protect the information and use it only for the services it provides to us or as required by law. Manufacturers, suppliers and professional advisers may have their own legal obligations and privacy practices when handling information in their own capacity.
6. Transfers outside Canada
Matoria works with manufacturers, suppliers and service providers outside Canada, including in the United States, Europe and Asia. Your personal information may therefore be transferred to, stored or processed in other countries. While outside Canada, it is subject to the laws of those countries and may be accessible to their courts, law enforcement and national security authorities. We take reasonable steps, including contractual measures where appropriate, to protect information that is transferred.
7. Retention and security
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to meet legal, tax, accounting and regulatory obligations and to establish, exercise or defend legal claims. When information is no longer required, we take reasonable steps to securely destroy, delete or anonymize it. Copies held in backups may remain until they are overwritten or deleted in accordance with the applicable backup retention cycle, subject to continued protection and any legal retention requirements.
We use reasonable physical, organizational and technical safeguards appropriate to the sensitivity of the information to protect personal information against loss, theft and unauthorized access, use or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
8. Cookies and similar technologies
The Website may use cookies and similar technologies to support site functionality, remember preferences, understand how visitors use the site and protect it from spam and abuse. Third-party tools, where used, may collect technical information about your device and your interactions with the Website.
Where required by applicable law, we provide notice and obtain consent before using technologies that collect personal information for optional purposes. You may also configure your browser to refuse or delete cookies. Blocking cookies may affect some Website functions. Browser cookie settings do not necessarily control every type of tracking technology.
For information about the cookies and third-party tools currently used on the Website, or about available privacy choices, please contact us using the details in Section 13.
9. Your rights
Subject to applicable law, you may:
- Ask whether we hold personal information about you and request access to it;
- Ask us to correct information that is inaccurate or incomplete;
- Withdraw your consent to the collection, use or disclosure of your personal information, subject to applicable restrictions;
- Ask questions or make a complaint about our privacy practices.
To make a request, contact us using the details in Section 13. We may need to verify your identity before responding. We respond within the time required by applicable law. For access requests under PIPEDA, this is generally within 30 calendar days after receipt. If an extension is permitted and necessary, we will notify you as required by law.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or another applicable privacy regulator.
10. Children
The Website is intended for business and professional users and is not directed at children. We do not knowingly collect personal information from children through the Website.
11. Third-party websites
The Website may contain links to third-party websites, including those of manufacturers and partners. We are not responsible for the content or privacy practices of those websites, and we encourage you to read their privacy policies.
12. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Where appropriate, we will provide additional notice of material changes. If a change requires your consent under applicable law, we will obtain that consent before applying the change.
13. Contact us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:
Matoria Ltd. – Privacy Officer
70 Erskine Ave., Toronto, Ontario M4P 1Y2, Canada
Email: info@matoria.ca
Phone: +1 437 326 1921